Costa BridgeUK TO SPAIN RELOCATION

Terms of Service

Last updated: 24 October 2026

1. Introduction

These Terms of Service govern your use of the Costa Bridge website (costabridge.co.uk), any enquiry you submit through it, and any paid service you purchase from us, together with the business directory, provider portal and property marketplace.

By using this website or engaging Costa Bridge, you confirm that you have read, understood and accept these terms. If you do not agree, please do not use this website or submit an enquiry.

Definitions: “Costa Bridge”, “we”, “us” means Shane Fullwood trading as Costa Bridge. “You”, “client” means the person submitting an enquiry, purchasing a service, browsing a listing or representing a listed business. Shane Fullwood operates as a UK-based sole trader, not a limited company.

Business details: Shane Fullwood, trading as Costa Bridge. Postal address: Unit J, Digby Studios, Digby Street, Ilkeston, Derbyshire, DE7 5TG, United Kingdom. Email: hello@costabridge.co.uk. ICO registration number: 00016055836.

2. What Costa Bridge is (and is not)

Costa Bridge is a community-led guide to living on Spain's costas. We publish town guides, answers to the questions people ask before and after a move, a directory of local businesses and trades, and recommendations from people who live there. We also offer a free Readiness Review and Move Plan to help you plan your next steps.

We earn from referral fees when you use a partner we recommend, from businesses that pay for a directory listing, and from affiliate links such as the hotel map. It never changes what you pay. We recommend whoever fits your situation best, whether or not they pay us.

Costa Bridge is not:

  • A law firm, solicitor, barrister or abogado
  • A regulated immigration adviser
  • A tax adviser, accountant or asesor fiscal
  • A gestor or official administrative agent
  • An insurance broker or financial adviser
  • An estate agent, property manager or keyholding service. When we introduce you to a partner estate agent, the listing names the agent and its registration number, and the agent handles the sale
  • An employer, recruitment agency or HR specialist
  • An official representative of the Spanish or UK government

We do not give legal, tax, immigration or financial advice, so we do not hold professional indemnity insurance for it. Where your situation needs regulated advice, we say so and point you to a qualified professional.

3. What we do

  • Town guides — Researched guides to towns along Spain's costas: homes, cost of living, healthcare, schools, services and the local British community
  • Answers — Plain-English answers to the questions people ask in expat groups, based on official sources and local knowledge
  • Local directory — Local businesses and trades, from lawyers and translators to builders, dentists and doctors
  • Community recommendations — Tips and recommendations from residents and local insiders
  • Homes for sale — Properties listed by partner estate agents. If you enquire, we pass you to the agent, who handles the sale
  • Free Readiness Review and Move Plan — A written review of your plans: likely visa routes, documents, timeline, red flags, and when to speak to a professional
  • Introductions — When you need a lawyer, tax adviser, gestor, insurer or other professional, we suggest the one that fits best

4. What we do not do (specific limitations)

We do not give legal advice

We can explain what a route appears to require based on official sources, but we cannot tell you whether you “qualify”, whether your specific circumstances meet legal tests, or what a court or extranjería office will decide. For legal advice on Spanish immigration, residence, property or family law, you must speak to a qualified Spanish lawyer (abogado).

We do not give tax advice

We can flag that you may need to consider UK tax residence, Spanish tax residence, Modelo 720, exit tax or other obligations, but we cannot calculate your tax liability, advise on tax-efficient structures, or file returns. For tax advice you must speak to a qualified tax adviser in the relevant jurisdiction.

We do not give immigration or visa advice

We can describe what the Non-Lucrative Visa, Digital Nomad Visa, EU Family Route and other pathways appear to require based on published official rules. We cannot advise on whether your specific application will succeed, whether your financial evidence is sufficient, or how to handle a prior refusal or criminal record. For immigration advice you need a qualified immigration lawyer or, where appropriate, a regulated adviser.

We do not guarantee outcomes

We cannot and do not guarantee or promise that your visa will be approved, your NIE will be issued, your TIE will arrive on time, your padrón registration will be accepted, or any other official outcome. Government processes are outside our control and subject to change.

We do not provide official representation

We cannot represent you before Spanish government offices, consulates, extranjería, the police or any other authority. We cannot make appointments for you, submit applications on your behalf, or speak to officials as your representative.

We do not provide health, financial, employment or housing advice

We can describe how the Spanish healthcare system appears to work for residents, or flag that you should research health insurance options, but we cannot advise on which policy to buy, whether it meets visa requirements, or whether a specific medical condition affects your eligibility. Similarly for employment, schooling, property transactions and financial products.

We do not provide property management or physical local services

We do not manage properties, hold keys, carry out property checks, welcome guests or coordinate maintenance. Our area intelligence is based on desk research, not physical local coverage.

5. Correspondence-first service model

Costa Bridge operates on a correspondence-first model:

  • Our core services are delivered by email, structured questionnaires and written reports
  • We do not offer open-ended phone support or unlimited WhatsApp
  • Paid services typically include one bounded written follow-up round (questions relating to the report only)
  • We may agree a short video call by arrangement, but this is not the default delivery method
  • Response times vary; we aim to respond to enquiries within 2–3 working days

This model protects both you and us. It ensures advice is considered rather than rushed, creates a written record, and prevents scope creep into areas we are not qualified to advise on.

6. How our services work

Enquiry submission — You submit an enquiry through the website. We review it and decide whether your situation is one we can usefully help with. If it is not (for example, if you need legal advice we cannot give, or if you are outside our service scope), we will tell you honestly and may suggest an alternative.

Payment — If we agree to proceed, we will send you an invoice via Stripe or another agreed payment method. Service fees are payable in advance unless otherwise agreed in writing.

Questionnaire and documents — You complete a structured questionnaire and, where relevant, provide documents. We review your answers and prepare a written report or pack.

Delivery — We deliver your report by email. You get one bounded follow-up round (questions relating to the report only) within the support window stated at purchase (typically 7 days).

Referrals — If your situation requires professional advice outside our scope, we may recommend vetted partner professionals. Costa Bridge may receive a referral fee from a partner professional we recommend. It never changes what you pay, and we say so wherever we recommend a partner. Any referral is a suggestion, not a guarantee of service quality, and you are free to use any professional you choose.

Affiliate links — Some links and tools, such as the hotel map on town guides, are affiliate links. If you book or buy through them, Costa Bridge may earn a commission from the seller. It never changes what you pay. Your booking or purchase is with that seller, on their terms, not with Costa Bridge.

7. Fees, cancellations and refunds

We confirm the service, total price, delivery arrangements and any agreed support window before you pay. Recurring charges require a separate, explicit agreement. Signing up for a free directory listing does not authorise a subscription.

Consumers buying a service at a distance: you normally have 14 days after the contract is made to cancel without giving a reason. Completing an enquiry or onboarding form does not remove that right. Email us with a clear cancellation statement before the period ends.

Starting during the cancellation period: we need your express request before starting early. If you then cancel, we may charge only a proportionate amount for work supplied, where the required information and request have been provided. The right ends on full performance only where you expressly requested the early start and acknowledged in advance that full performance would end the cancellation right. Otherwise your applicable statutory rights remain.

Where a statutory cancellation refund is due, we will make it within 14 days of being told you are cancelling, using the original payment method unless you agree otherwise. Outside the statutory period, we offer a full refund if work has not started; if it has, we will account fairly for work already provided and refund any unused balance.

Service quality: we must provide paid services with reasonable care and skill. A completed report does not remove your rights if the service is faulty, not as described or not delivered. We will address errors and any applicable rights to repeat performance, a price reduction or a refund. No term on this page excludes rights that cannot legally be excluded.

Optional cancellation form

You can copy this into an email to hello@costabridge.co.uk: “To Shane Fullwood trading as Costa Bridge: I give notice that I cancel my contract for [service], ordered on [date]. Name: [name]. Address: [address]. Date: [date].” If sending on paper, add your signature. You may use any other clear statement instead.

The statutory consumer cooling-off rules do not generally apply to services purchased wholly for business purposes. Directory subscriptions for businesses are covered by section 15, which you agree to before purchase.

8. Accuracy and limitations of information

We research carefully and cite official sources where possible. However:

  • Spanish immigration rules, tax rules and administrative procedures change frequently and sometimes without notice
  • Official guidance from consulates, extranjería offices and government ministries can be inconsistent or incomplete
  • Area intelligence is based on desk research, published data and statistical sources — not on-the-ground fieldwork in every town
  • Information on this website and in our reports is accurate to the best of our knowledge at the time of writing, but we cannot guarantee it is complete, up-to-date or error-free

You should always verify critical information against the relevant official source (Spanish consulate, BOE, extranjería, HMRC, etc.) before making decisions that have legal, financial or personal consequences.

We remain responsible for delivering our own paid services with reasonable care and skill. We do not guarantee future changes to official rules or outcomes controlled by authorities or independent businesses. Nothing here excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be excluded.

9. Use of this website

  • The content of this website is for general information and research purposes. It does not constitute advice on any specific matter.
  • We make reasonable efforts to keep the website available, but we do not guarantee uninterrupted access and are not liable for temporary unavailability.
  • Links to third-party websites (government sources, professional bodies, news articles) are provided for reference. We are not responsible for the content, accuracy or security of third-party sites.
  • You must not use this website or our services for any unlawful purpose, including submitting false information or attempting to obtain a visa or residence status through misrepresentation.

10. Intellectual property

The content of this website, including text, structure, checklists and report templates, is the intellectual property of Costa Bridge unless otherwise stated. You may view and print pages for personal, non-commercial use. You may not republish, reproduce, modify or distribute our content without written permission.

Reports and packs prepared for you are for your personal use. You may share them with your partner, family members, lawyer or tax adviser involved in your relocation, but you may not resell them, post them publicly, or use them to provide relocation advice to others.

11. Complaints and disputes

If you are dissatisfied with our service, please email us at hello@costabridge.co.uk in the first instance. We will respond within 10 working days and attempt to resolve the matter fairly.

These terms are governed by the laws of England and Wales. Consumers retain any mandatory protections and rights to bring proceedings in their home jurisdiction that applicable law provides. This clause does not require a consumer to give up those rights.

12. Changes to these terms

We may update these terms from time to time. The latest version will always be posted on this page with the “last updated” date. Changes do not retrospectively alter an agreed paid service. We will give appropriate notice of material changes affecting existing provider accounts or subscriptions, and seek agreement where required.

13. Business directory and provider portal

  • You must be authorised to represent the business you register or claim. Keep account access private, provide accurate details and tell us if ownership or contact details change.
  • Profiles are reviewed before publication. A published, claimed, featured or paid listing is not a guarantee of licensing, insurance, qualifications or service quality. Visitors should make their own checks before engaging a business.
  • Businesses remain responsible for their services, quotations, contracts, legal obligations and dealings with customers. Costa Bridge provides the listing and enquiry service; it is not a party to contracts between visitors and providers.
  • Only upload material you own or have permission to use, including photographs and personal details. You retain ownership and grant us a non-exclusive licence to host, resize and display it to operate and promote your listing on Costa Bridge. This does not transfer ownership to us.
  • Do not publish misleading, unlawful, discriminatory, infringing or private material. We may request corrections, decline publication, or restrict content or accounts for a stated policy, legal or security reason. Where practical we will explain the decision and allow you to respond; urgent restrictions may be needed to protect people or the service. Contact us to request review.
  • Use enquiry details only to respond to the request and meet related legal obligations. Do not add people to unrelated marketing lists without a separate lawful basis and any required permission.
  • Performance reports are indicative counts, not promises of leads, unique visitors, sales or enquiries. Privacy choices and technical limitations affect what can be counted. Historical views before tracking began cannot be reconstructed.
  • You can request account closure or removal by emailing us. Removal from public display and deletion of retained records are different; our privacy notice explains retention.

14. Property marketplace pilot

Our property marketplace is an advertising and enquiry service. Costa Bridge does not act as the estate agent, landlord, property manager or conveyancer, accept reservation deposits, or complete property transactions through the pilot.

The submitting business must have authority to advertise the property and permission to use its photographs. It is responsible for accurate prices, availability, location, features, required licences, energy information and any other disclosures required for the type and location of the property. Update or withdraw listings promptly when circumstances change.

Drafts and private previews are not public listings. Publication requires approval. Pilot allowances are shown in the portal; reusable active-listing slots are not monthly credits, and no paid top-up or future subscription is implied. Any future paid offering needs separate published purchase terms.

Visitors should confirm all details, additional charges, availability and the advertiser’s authority directly, and obtain independent professional advice before signing or paying. A listing or enquiry does not reserve a property or form a purchase or rental contract. Report inaccurate or suspicious content to our contact email with the page link and reason.

15. Directory subscriptions

These terms apply when a business buys a paid directory plan online. Version 2026-10-12.1.

  • A directory subscription is for businesses buying for business purposes.
  • Standard costs €9 per month, charged in euros (EUR).
  • Premium costs €19 per month, charged in euros (EUR).
  • It renews automatically each month until it is cancelled.
  • Standard and Premium may start with a free trial. Its length is shown before you pay. Checkout asks for a card. If you cancel before the trial ends you pay nothing; otherwise the first payment is taken when it ends. Each business can have one free trial.
  • We email you before a free trial ends.
  • Founding price: the first businesses to subscribe keep the price they signed up at for as long as they stay subscribed. Later subscribers may pay a different price, always shown before they pay. We do not change the price of an existing subscription.
  • Where yearly billing is offered and you choose it, your subscription renews automatically each year instead, at the yearly price shown before you pay.
  • You can cancel, change plan or update your payment details yourself from Manage billing in your provider portal. You can also ask Costa Bridge to cancel your subscription by emailing hello@costabridge.co.uk.
  • Normal cancellation takes effect at the end of the billing period you have already paid for. Your paid features stay in place until then.
  • In exceptional cases handled by Costa Bridge, a subscription may be cancelled immediately and a refund may be given.
  • Paid features end when the subscription ends, and your profile returns to Free. Your profile is not deleted.
  • Paying for a plan does not publish a profile. Publication remains subject to Costa Bridge review, and the directory rules in these terms still apply.
  • Costa Bridge does not guarantee any number of enquiries, leads, sales or revenue.
  • The checkout shows the total amount to be charged before you confirm payment.

16. Contact

In short

Costa Bridge is a community guide to Spain's costas: town guides, answers, a local directory and recommendations from people who live there. We are not lawyers, tax advisers, immigration consultants, estate agents or official representatives, and we do not guarantee outcomes. We tell you clearly when you need a qualified professional, and we may earn a fee if you use a partner we recommend. If you are unsure whether we can help, get in touch.

Helpful links